Fix Windows update cannot connect to the update service (Windows 10)
With Windows 10, Updates are set to install automatically whenever the device connected to Microsoft server. Usually, its good idea where users never miss the security patches as machine get always up to date. But sometimes due to some reason, Windows update fails to install updates automatically. Even manually checking updates results error message:
we couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure you’re connected to the internet.
This problem most probably occurs when Windows temporary update folder (SoftwareDistribution folder) get corrupted, Windows update service or its related service not running, security software blocking downloading updates, Windows system files get missing or corrupted, Or Your Internet connection disconnects frequently and more.
Couldn’t connect to the update service
If you are also struggling with this problem, “we couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure you’re connected to the internet.” Here we have collected some most applicable methods that fix almost every windows 10 update related problems include update failed to install, windows update stuck checking, update stuck downloading or failed with different error codes etc.
First of all check and make sure you have a stable internet connection to download update files from Microsoft server. or Check how to fix network and Internet problems.
Temporarily disable Security software, Antivirus (if installed on your system). And also we recommend to Disable Proxy or VPN configuration if you have configured on your machine.
If you’re getting a specific error, like 0x80200056 or 0x800F0922, then respectively it might be that your Internet connection got interrupted or you need to disable any VPN service you’ve got running.
Make sure your system installed drive (Basically C driver) have free space to download update files from Microsoft server.
Also Open Settings -> Time & Language -> Select Region & Language from options on left. Here Verify your Country/Region is correct from the drop-down list.
Change DNS address
This problem is most probably related to Domain Name System (DNS) that makes possible for you to open websites and access internet services. And problem with DNS address can make services such as Windows Update temporary unavailable.
- Press Windows + R, type ncpa.cpl and ok to open network connections window.
- Right-click the network interface which is in use. For example: right-click the connected ethernet adapter displayed on the screen. Select Properties.
- Double click on Internet Protocol Version 4 (TCP/IPv4) from the list to get its properties window.
- Here select radio button Use the following DNS server addresses
- Preferred DNS server 220.127.116.11
- Alternate DNS server 18.104.22.168
- Click on validate settings upon exit and ok
- Now check for updates, there is no more Update service error
Windows Update troubleshooter
Run the Build in Windows update troubleshooter, and allow windows to check and fix the problem itself first. To run the Windows Update troubleshooter
- Press Windows + I to open the Settings window
- Click On Update & Security
- Then Select Troubleshoot
- Scroll down and look for Windows update
- Click on it And Run the Troubleshooter
This will detect for problems prevent windows update to install If found any the troubleshooter automatically try to fix them for you.
Internet Connection troubleshooter
Again It may be possible that this is caused by an internet connection issue. Run the troubleshooter just to be sure. You can run the Internet troubleshooter, by following same steps as from Settings > Update and Security > Troubleshoot > Internet Connections. Run the troubleshooter and let windows to check and fix the problem for you.
After complete the process Restart windows and check again for Windows updates, let us know this helps or not.
Restart the Windows Update Service
If due to some reason, previously you have disabled windows update service or its related services not running this may cause Windows Update to fails to install.
- Press Windows + R, type services.msc and ok, to open windows services.
- Scroll down and look for Service named Windows update.
- Double click on it to get its properties,
- Here look at the service status, Make sure its running and its startup type is set to automatic.
- Follow the same steps for its related services (BITS, Superfetch)
- Now check for updates, this may help.
Note: If these services already running we recommend to restart these services by right click on it and select restart.
Install the update in Safe Mode with Networking
Safe mode is a diagnostic mode of a computer operating system. It can also refer to a mode of operation by application software. In Windows, safe mode only allows essential system programs and services to start up at boot. Safe mode is intended to help fix most, if not all problems within an operating system. (Via Wikipedia) and Installing Updates on this mode will eliminate any conflicts that is causing the error.
To boot into safe mode with networking
- Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn’t work, select the Start button in the lower-left corner of your screen, then select Settings.
- Select Update & security > Recovery.
- Under Advanced startup, select Restart now.
- After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
- After your PC restarts, you’ll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you’ll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
When system start safe mode, open settings -> update & security -> Windows Update and check for updates.
Clear Updates Download Folder
As discussed before, Corrupted update cache (SoftwareDistribution folder) mostly cause Windows Update related problems. Clear the update cache files and let windows to download fresh files from Microsoft server which mostly fix almost every window update related problems. To do this
- First open Windows services (Services.msc)
- look for Windows update service, right click on select stop
- Do the same with BITS and Superfectch service.
- Then navigate to C:\Windows\SoftwareDistribution\Download
- Here delete everything within the folder, but do not delete the folder itself.
- You can do this press CTRL + A to select everything and then press Delete to remove the files.
- Again open services window and restart the services, (windows update, BITS, Superfetch)
- Now check for updates, let us know this help or not.
Run System File Checker Utility
Again sometimes Missing Corrupted system files may be the possible cause why you’re unable to get an update. Run the System file checker utility that scan and restore if any missing corrupted system files causing the issue.
- Open the command prompt as administrator,
- Type sfc /scannow and hit the enter key.
- This will check for missing corrupted system files if found any the utility will restore them from %WinDir%\System32\dllcache.
- Wait until 100% complete the scanning process After that restart windows and check for updates.
- Also if SFC scan fails to restore corrupted system files, simply run the DISM command which repair system image and enable SFC to do its job.
Did these solutions help to fix Windows 10 Update problem “we couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure you’re connected to the internet”? Which one work for you, let us know on comments below. Also, read