Microsoft Edge is the default web browser for Windows 10 and Windows 11. And the company regularly updates the browser with the latest bug fixes, stability improvements, and new features. But still, it has glitches cause different problems while browsing, and “Hmm, we can’t reach this page” one of them. This problem prevents open webpages on Microsoft Edge browser, you cannot access a web resource or web page. A few users report, My Internet speed is good and it’s working on my mobile, but only getting “hmmm… can’t reach this page” on Microsoft Edge browser.
There are multiple reasons may cause Hmmm…can’t reach this page error, and the best-known reason relates to the DNS client that might have been disabled or stuck running. Again Misconfigured network, internet or VPN client, or firewall settings, corrupt browser cache or malicious edge extension also prevent access to webpages on Edge browser with this error message. Here are some troubleshooting steps you can try to resolve Hmm we can’t reach this page error on Windows 11 Edge.
How to fix Hmm we can’t reach this page error
Well, this error is more common with Microsoft Edge, But users of other major browsers have also reported the error. There are multiple solutions you can apply to get rid of such errors and restore internet access on the Edge browser. Restart DNS client service one of the best solutions works perfectly. For a few users, disconnecting VPN client helps fix the problem. Again you can reset TCP/IP configuration using the command prompt and flush the DNS cache to fix the problem on Windows 11.
If you are using an old Microsoft Edge version, you can update it to the latest version can help fix the problem.
Check The Internet connection
Let’s first check and Ensure the internet connection working and your Device is connected to the internet properly. If you are on a laptop check the WiFi signal, or if you have a wired connection disconnect and reconnect it properly.
You can check internet speed at fast.com or speedtest.net. Also, you can run the ping command to check internet consistency. Press the Windows key + R, type ping google.com -t and click ok. This is important whenever you experience problems accessing the internet on your device.
In addition, if you are connected VPN server, Disabling the VPN removes any potential conflicts or restrictions that may have been causing the connectivity issue
Again Restarting your computer can refresh network settings, clear temporary glitches, and allow the system to start with a clean slate, potentially resolving any issues that were causing the error. Let’s first reboot Windows 11 and check if this help fix the Hmm we can’t reach this page error.
Clear browsing data on Edge browser
Similar to other web browsers, When you visit websites Microsoft Edge also stores temporary files, cookies, and other data to improve browsing performance and provide a smoother experience. However, over time, These cached files and browsing data can interfere with the browser’s ability to load web pages properly. Clearing your browsing data can help resolve such issues.
Clearing browsing data removes potentially problematic files and can improve the browser’s ability to connect to websites correctly.
- First, open the Edge browser and navigate Edge settings by Clicking on the three-dot menu icon in the top-right corner.
- Click on the “Privacy, search, and services” option in the left sidebar In the Clear browsing data section, click on the “Choose what to clear” button.
- Alternatively, you can use the keyboard shortcut Ctrl + Shift + Delete to directly access the “Clear browsing data” window.
- In the “Clear browsing data” window, select the desired time range and check the appropriate options (e.g., Browsing history, Cookies and other site data).
- Click on the “Clear” button. Once the process is complete, try accessing the web page again to see if the error is resolved.
In addition, Temporarily disable all extensions and see if the error persists. To disable extensions in Microsoft Edge:
Click on the three-dot menu in the top-right corner of the browser. Go to “Extensions” and toggle off the switch for each extension.
Restart DNS Client Service
The DNS (Domain Name System) Client service is responsible for resolving domain names to their corresponding IP addresses, allowing your computer to connect to websites. If due to some reason the service not started or is stuck running it may fail to resolve the domain name and display “Hmm, we can’t reach this page” error. Restarting the DNS client service can clear any temporary glitches or issues that may be affecting DNS resolution.
- Press the Windows key + R, type service.msc and click ok to open the Services window.
- Scroll down and look for “DNS Client” service, right-click on it select restart from the context menu.
Also, you can run the command net stop dnscache and net start dnscache to stop and restart the DNS client service.
If the service is not started,
- Right-click on DNS client service select properties,
- Here change the startup type automatic and start the service next to the service status.
- Click apply and ok to save changes, and try accessing the web page again in Microsoft Edge to see if the error is resolved.
Run the built-in Troubleshooter
Microsoft offers build in Network and internet troubleshooter designed to identify and resolve common problems related to internet connectivity and network settings. And running the built-in troubleshooter can be an effective way to diagnose and potentially fix the “Hmm, we can’t reach this page” error on the Microsoft Edge browser.
- Press the windows key + x and select settings
- Go to the system then troubleshoot and click on Other troubleshooters,
- Click Run next to Network adapter, select the network adapter to diagnose and follow on-screen instructions.
Next, run the Internet troubleshooter that helps fix the problems prevent Internet access on your computer.
Once the diagnose is complete, reboot your PC and, try accessing the web page again in Microsoft Edge to see if the “Hmm, we can’t reach this page” error is resolved.
Change DNS server address
Sometimes, connectivity issues or problems with DNS resolution can occur due to issues with the default DNS server settings. You can fix this issue by using a popular public DNS service, Here is how to change the DNS server address in Windows 11.
- Press the Windows key + R, type ncpa.cpl and hit the enter key.
- Right-click on the active network connection (e.g., Ethernet, Wi-Fi) and select properties,
- locate and double-click on “Internet Protocol Version 4 (TCP/IPv4)” option to open properties,
- Here select the Radio button, Use the following DNS server addresses, and enter the following values:
Preferred DNS server: 126.96.36.199
Alternate DNS server: 188.8.131.52
Also, you can use Cloudflare DNS (184.108.40.206 and 220.127.116.11).
Click on the “OK” button to save the changes. Now open the command prompt and run the following command to flush DNS cache. ipconfig /flushdns
After doing these things, try accessing the web page again in Microsoft Edge to see if the “Hmm, we can’t reach this page” error is resolved.
Reset network settings to fix the internet issue
Resetting the network settings on your computer can help resolve any underlying network configuration issues.
Press Windows key + S, type cmd right click on the command prompt and select run as administrator. Now Type the following commands one by one, pressing Enter after each
netsh int ip reset
netsh winsock reset
Now restart your PC and try accessing the web page on Edge browser to check if the issue is resolved.
If the issue persists only on the Microsoft Edge browser, try using a different browser like Google Chrome or Mozilla Firefox to see if you can access the web page without any errors. This will help determine if the problem is specific to Edge or more widespread.
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