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Solved: iTunes Unknown Error 0xE When Connect to iPhone/iPad/iPod


iPhone, iPad, and iPod users mostly use iTunes (the only official Apple medium) to sync their Apple gadgets with Windows PC. But sometimes things do not go right, users report cannot connect my phone to iTunes “Unknown Error 0xE When Connect to iPhone” I have tried everything, updating the drives and turning off my security on my computer.

“iTunes could not connect to this iPhone because an unknown error occurred (0xE8000003)” on the Windows PC screen.

If your iTunes cannot connect to iPhone, with unknown 0xE error 0xE800003, 0xE800002D, 0xE8000012, 0xE8000015 and 0xE8000065 Here some solutions you may try to get rid of this.

How to fix iTunes Error 0xe on Windows 10?

Mostly 0xE error indicates that the connection between your Apple device and Windows PC is broken due to a faulty cable. So before go-ahead

  • Check USB connection. Make sure that USB cable is fully plugged into your iPhone or iPad and into the USB port of your computer. Also, try connecting to a different USB port and see if this helps. Or Change the USB cable if necessary.

Check USB connection

  • Make sure your iTunes is updated to the latest version. and you are using the most recent version of iOS software on your device.

To Install the latest iOS Tap Settings > General > Software Update to check for updates.

  • Restart both your iOS device and computer.
  • Update Windows: Microsoft regularly releases cumulative updates with different bug fixes. If there are some new updates available, download and install them, may the latest update contains the bug fix causing 0xE error.
  • When you first connected your iPhone to the computer Tap on the Trust button in the pop-up window. This should resolve many iTunes related problems.

iPhone Trust this Computer

Right click on the taskbar and select task manager, Here under the process tab look for Apple services such as iTunesHelper.exe, iPodServices.exe, and AppleMobileDeviceService.exe, click on the service, and choose End Process. Reboot your computer.

Reset the Lockdown Folder

The Lockdown folder is a hidden and protected folder created while installing iTunes on your computer. The Lockdown folder stores all sorts of temporary data and files produced by iTunes when syncing or updating your device. And deleting the Lockdown Folder on your computer, iTunes will recreate the directory, which may help to fix the iTunes error 0xE8000015.

To delete Lockdown folder On Windows PC:

  • Press Windows + R to open the Run command.
  • Enter %ProgramData% and click OK.
  • Locate and double-click the folder named Apple.
  • Delete the Lockdown folder from your computer.

On Mac:

  • Go to Finder > Go > Go to Folder from your Mac.
  • Enter /var/db/ lockdown and press the return button.
  • Select all the items in the Lockdown folder and remove them from your computer.

That’s all, Once restart your PC and connect iPhone using USB device, let us know connected, there is no more errors? Also, read How to fix iTunes Doesn’t Recognize iPhone on Windows 10.

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