If you are using Microsoft Teams on Windows 11 and you are experiencing audio issues, such as no sound, distorted sound, or low volume, you are not alone. Many users have reported similar problems after upgrading to the latest version of Windows 11.”We can t connect to your audio device restart your computer and join again”. Several reasons cause Microsoft Teams audio not working on Windows 11, incorrect audio settings, outdated or incompatible audio drivers, and misconfigurations in Windows 11 sound settings are common. In this article, we explore some possible solutions to fix the Microsoft Teams audio not working on Windows 11 issue.
How to Troubleshoot Microsoft Teams Audio Issues
The audio issues with Microsoft Teams on Windows 11 could be attributed to several factors. Potential reasons include:
- Incorrect or misconfigured audio settings on your Windows 11 system might be causing the problem.
- Outdated or incompatible audio drivers may lead to audio problems.
- Microsoft Teams has its own audio settings that might need adjustment
- Make sure that Microsoft Teams has the necessary permissions to access your microphone and speakers.
- Other running applications or background processes on your computer could interfere with Microsoft Teams’ audio functionality.
- Firewall or antivirus software may block the audio functionality of Teams.
Before we start, make sure that your audio device is properly connected and working. You can test it by playing some music or videos on your computer. If you can hear the sound clearly, then the problem is not with your device. If you can’t hear anything or the sound is poor, try using a different device or check the device settings.
Check audio settings in Microsoft Teams
Verifying audio settings ensures that the correct input and output devices are selected, preventing potential issues arising from misconfigurations.
- Launch the Microsoft Teams app and click on your profile picture in the top-right corner.
- Select Settings > Devices and make sure you have chosen the right input and output audio devices for your microphone and speakers.
- You can also test your audio devices by clicking on Make a test call under Audio Devices.
- If you are already in a meeting or a call, you can access the audio settings by clicking on More options (three dots) > Device settings in the meeting window.
Update your audio drivers
The outdated audio drivers can be the main cause of audio not working in Teams Meet. Updating audio drivers resolves compatibility issues and ensures that your audio hardware functions optimally with Microsoft Teams.
The outdated audio drivers can be the major reason for audio not working in Teams meet
You can update the audio drivers on Windows 11 by following these steps:
- Click the Start icon and search for Device Manager. Open the Device Manager app from the search results.
- Double-click Audio inputs and outputs to expand it.
- Right-click on your audio device and select Update driver.
- Choose Search automatically for drivers and follow the on-screen instructions to install the latest driver.
- Restart your computer and check if the audio issue is resolved in Microsoft Teams.
Turn on media permissions for Microsoft Teams
Sometimes, the media permissions for Microsoft Teams might be turned off, which can prevent the app from accessing your microphone and speakers. Checking and granting necessary permissions ensures that Teams can access your microphone and speakers, preventing any restrictions that might hinder audio functionality.
To turn on the media permissions for Microsoft Teams, follow these steps:
- Click the Start icon and go to Settings > Privacy & security > App permissions > Microphone.
- Make sure that Allow apps to access your microphone is turned on.
- Scroll down and find Microsoft Teams in the list of apps. Make sure that it is also turned on.
- Repeat the same steps for Speakers under App permissions.
- Restart Microsoft Teams and check if the audio issue is fixed.
Choose a different Audio output device
Sometimes, switching to a different audio output device can help fix the audio issue in Microsoft Teams. For example, if you are using headphones, you can try using your laptop’s speakers or vice versa. To change the audio output device, follow these steps:
- Click on the volume icon in the taskbar and select the arrow next to your current audio device.
- Choose a different audio device from the list of available devices.
- Alternatively, you can also change the audio output device from Settings > System > Sound > Output device.
- Restart Microsoft Teams and check if the audio issue is resolved.
Update Teams and Windows
Keeping both Microsoft Teams and Windows 11 updated ensures that you have the latest bug fixes and improvements, addressing known issues that may affect audio performance.
- Check for updates in Microsoft Teams settings and Windows Update in the Settings menu.
If you’re struggling to hear sound from your microphone, ensure you have the latest version of the Microsoft Teams application.
Ensuring a stable and fast internet connection prevents disruptions in audio quality during Teams meetings, addressing potential issues related to network instability.
- Check your internet connection for stability.
- Consider using a wired connection instead of Wi-Fi for improved reliability during Teams meetings.
In addition, Closing unnecessary background apps eliminates potential conflicts that might interfere with Microsoft Teams’ ability to manage audio resources effectively.
- Close unnecessary applications running in the background to free up system resources.
- Check Task Manager (Ctrl + Shift + Esc) to identify and close
Try using Microsoft Teams web app
If none of the above solutions work, you can try using the Microsoft Teams web app instead of the desktop app. The web app might have fewer issues with audio compatibility and performance. To use the Microsoft Teams web app, follow these steps:
- Open your web browser and go to https://teams.microsoft.com/.
- Sign in with your Microsoft account and join or start a meeting or a call as usual.
- Make sure that you allow your web browser to access your microphone and speakers when prompted.
- Check if the audio issue is fixed in the Microsoft Teams web app.
We hope that these troubleshooting steps helped you fix the audio not working in Microsoft Teams on Windows 11. If you have any questions or feedback, please let us know in the comments below.
Note: This blog post is based on our own research and experience with Microsoft Teams. We do not claim to be experts or affiliated with Microsoft in any way. Please use these solutions at your own risk and discretion.