Microsoft Photo app not working or keeps crashes windows 11

You can run the Windows apps troubleshooter to restore the Photos app to its working state and fix the problem

Microsoft Photos app is the default image viewer on Windows 10 or Windows 11. With Windows 11 Microsoft included the Universal Windows Platform (UWP) version of the Photos app which serves as a .jpg and .png file opener. It allows editing the opened pictures by cropping, adjusting the lighting, rotate, apply effects, and so on. The Photos app receives regular updates with new features and better usability. However, at times you may experience Microsoft Photos app won’t open or the app crashes whenever you try to use it. For many users, the Photos app is not working on their Windows 11 computers. This article explores the common reason and troubleshooting steps to fix the Photos App Stopped Working after Windows 11 Update.

Photos App Not Working on Windows 11

There is no specific Reason Behind this problem, corrupted App cache, Damaged system files, problematic images or conflict with other apps are common.

  • Over time, the temporary files that help the Photos app run smoothly can get mixed up or damaged. This can make the app struggle to open or act weird.
  • Important files that the Photos app relies on might become broken or messed up. When this happens, the app can have trouble doing its job.
  • Sometimes, if there’s a picture or video file that’s not quite right, it can make the Photos app act funny. This could be due to the file being damaged or not in the right format.
  • Your computer runs lots of different programs, and sometimes they don’t get along. If another app is causing trouble, it can affect how the Photos app behaves.

Restart the Photos App

Closing and then restarting the app has proven to be an effective solution in many cases. This is because when you restart the app, it completely shuts down along with all its associated services and components. When you reopen it, these elements are initialized anew, which can often resolve the issue. It’s like giving the app a fresh start, allowing it to function properly.

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Run Windows Store App Troubleshooter

This Photo App is related to Microsoft Store, Running Windows inbuilt Store app Troubleshooter can help to fix Windows Store and its related app problems.

  • Press the Windows key + X and select the Settings option
  • Go to the system then troubleshoot and Click on other troubleshooter option
  • Scroll down to locate Windows Store apps and click the “Run” button next to it.
  • Wait for the troubleshooter to scan and fix any issues.

To Run The Troubleshooter

Store app troubleshooter windows 11

Check for Windows Updates

Windows updates are like little packages of fixes and improvements. They’re designed to make your computer and its apps run better. By installing these updates, you’re essentially giving your computer the tools it needs to work more efficiently, which can directly impact how the Photos app performs.

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  • Go to the Settings menu on your computer.
  • Click on “Windows update” then Select “Check for updates”
  • Download and install any available updates, you need restart Windows 11 to apply them.

Windows 11 KB5035853 update

Update the photos app:

In addition open the Microsoft Store and check if new updates are available for the photos app. New updates bring bug fixes and performance improvements.

Launch the Microsoft Store App, Click on Library then Get updates

Update store apps

Reset the Microsoft Photos app

Over time, apps can develop small glitches or errors that affect how they work. Repairing or resetting the app can fix these issues, essentially restoring it to a healthier state. It’s like hitting the reset button to get things running smoothly again.

  •  Press the Windows key + R, type ms-settings: and click OK to open Settings.
  • Go to Apps then the Installed Apps option,
  • locate the Microsoft Photos app. You can either perform a search or scroll through the app list to find it.
  • Click the three-dots menu beside the Photos app and select Advanced options.
  • Scroll down and first try the repair option and check if the problem is fixed.
  • If not click on the Reset button and click the Reset button once more to confirm the action.

Reset photos app

Reinstall Photos App

Sometimes, apps just need a fresh start. Reinstalling the Photos app is like giving it a clean slate to work from. It can fix problems related to installation files or settings that might be causing issues.

Press the Windows key on your keyboard and type “PowerShell”. Right-click on Windows PowerShell and select “Run as administrator”.

Type the command Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage and press Enter.

command to remove photo app

  • The above command removes the photos app on Windows 11, restarts your PC.
  • Now open the Microsoft Store, search for “Microsoft Photos”, and reinstall the app.

Re-register Store Apps

Also Re-registering the store app might also work if all of the above mentioned methods don’t work.

Again Open the Windows powershell as administrator, Then type the following command and press the enter key to re-register store apps.

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

re-registering windows Store apps

Wait until the command to execute after complete the command restart your PC and hopefully, it will fix the issue.

Create a New User Profile

Again Creating a new one can help determine if the issue is specific to your current profile or if it’s a system-wide problem.

  • Open Settings on your computer.
  • Go to “Accounts” and select “Family & other users”.
  • Under “Other users”, click “Add someone else to this PC” and follow the prompts to create a new user profile.
  • Log in to the new profile and test the Microsoft Photos app.

Perform System Restore

If nothing working for you then it’s time to utilize the system restore feature, Which reverts widows to the previous working state without affecting your documents. Check How to perform System Restore on Windows 10.

If there’s a problem with a specific image or video, it can affect how the Photos app behaves. Checking file integrity helps identify and address any issues with those particular files.

By default, the Photos app only supports limited and commonly available file formats. You head over to the Microsoft Store app and download the extensions to get support for new and modern file extensions.

Here are some of the newer file extensions you can download:

Frequently Asked Questions (FAQs) 

Why is my Microsoft Photos app not opening?

  • Possible reasons include corrupted cache, system files, conflicts, or outdated software.

How can I fix the Microsoft Photos app if it’s not working?

  • Try clearing the cache, repairing/resetting the app, updating software, and checking for malware.

Why is my Microsoft Photos app crashing when I open it?

  • It could be due to corrupted files, conflicts, or outdated drivers.

How can I repair or reset the Microsoft Photos app?

  • In “Apps & Features”, find Microsoft Photos, click “Advanced Options”, and choose “Repair” or “Reset”.

Can I use an alternative photo viewing app if Microsoft Photos doesn’t work?

  • Yes, there are many alternative apps like Adobe Lightroom or Google Photos available.

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